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Understanding Your Dashboard

Last updated: November 2025

Your InnGO dashboard gives you instant overview of your hotel operations. Learn what each metric means and how to use it effectively.

Dashboard Overview

When you log in, your dashboard shows:

  • Today's check-ins and check-outs
  • Current occupancy rate
  • Revenue today/this month
  • Recent bookings
  • Pending payments
  • Quick action buttons

Key Metrics Explained

1. Occupancy Rate

What It Shows: Percentage of rooms occupied right now

Formula: (Occupied Rooms ÷ Total Rooms) × 100

Example: 30 occupied out of 50 rooms = 60% occupancy

Understanding the Numbers:

  • 0-30%: Low occupancy - consider promotions
  • 30-60%: Moderate - typical for off-season
  • 60-80%: Good - healthy booking rate
  • 80-100%: Excellent - near full capacity
💡 Pro Tip: Track occupancy trends week-by-week. Notice patterns? Book more events during slow periods!

2. Today's Revenue

Total money earned today from:

  • Room bookings
  • Restaurant orders
  • Additional services

3. This Month's Revenue

Running total for current month. Resets on 1st of each month.

4. Check-ins Today

Guests scheduled to arrive today. Click to see list and check them in.

5. Check-outs Today

Guests scheduled to leave today. Click to process checkout and final payment.

6. Pending Payments

Bookings with unpaid balances. Amount still owed by guests.

⚠️ Follow Up: Check pending payments daily. Send reminders to guests!

Recent Bookings Section

Shows last 5-10 bookings with:

  • Guest name
  • Room number
  • Check-in/out dates
  • Booking status (Confirmed, Pending, Checked In, etc.)
  • Payment status

Quick Actions:

  • Click booking to view details
  • Edit booking if needed
  • Process check-in/out
  • Send confirmation email

Room Status Overview

Color-coded room availability:

  • Green: Available (vacant and clean)
  • Blue: Occupied (guest checked in)
  • Yellow: Reserved (booking confirmed, not yet checked in)
  • Red: Unavailable (maintenance, out of service)
  • Orange: Needs Cleaning (checked out, not yet cleaned)
💡 Quick Glance: Your dashboard room grid lets you see all room statuses at once - perfect for front desk!

Quick Action Buttons

Common Actions from Dashboard:

  1. New Booking: Create booking instantly
  2. Walk-in Guest: Fast check-in for walk-ins
  3. View All Bookings: Full booking calendar
  4. Room Status: Change room availability
  5. Reports: Access financial reports

Date Range Selector

Change time period for metrics:

  • Today: Current day only
  • This Week: Monday to Sunday
  • This Month: 1st to last day
  • Custom: Choose specific dates

Revenue and booking metrics update based on selected range.

Dashboard for Different Staff Roles

Owner/Manager View

  • Full financial data
  • All bookings and revenue
  • Staff activity logs
  • Settings and reports access

Receptionist View

  • Today's check-ins/outs
  • Room availability
  • Create bookings
  • Limited financial data

Housekeeping View

  • Rooms needing cleaning
  • Room status updates
  • Maintenance requests

Accountant View

  • Financial reports
  • Payment tracking
  • Revenue analysis

Notifications on Dashboard

Bell icon shows important alerts:

  • New bookings received
  • Upcoming check-ins (2 hours away)
  • Pending payments overdue
  • Room maintenance needed
  • Low stock items (restaurant)
  • Subscription expiring soon

Mobile Dashboard

Dashboard works on phones/tablets:

  • Responsive design
  • Same information, optimized layout
  • Swipe to see more details
  • Perfect for managing on-the-go

Offline Mode Indicator

Dashboard shows connection status:

  • Green dot: Online (syncing live)
  • Orange dot: Offline mode (NEPA!)
  • Data saved locally
  • Auto-syncs when back online
📱 No Internet? No Problem! InnGO works offline during NEPA outages. Data syncs automatically when power returns!

Customizing Your Dashboard

Available Customizations:

  1. Settings → Dashboard Preferences
  2. Choose which widgets to show
  3. Set default date range
  4. Choose default currency display
  5. Set notification preferences

Dashboard Best Practices

  • ✓ Check dashboard first thing each morning
  • ✓ Review pending payments daily
  • ✓ Monitor occupancy trends weekly
  • ✓ Use quick actions for common tasks
  • ✓ Keep dashboard open during front desk shifts
  • ✓ Respond to notifications promptly

Understanding Analytics Graphs

Revenue Graph

  • Shows daily/weekly/monthly revenue trend
  • Compare to previous period
  • Identify peak and slow seasons

Occupancy Graph

  • Visual occupancy rate over time
  • Spot booking patterns
  • Plan marketing around low periods

Daily Dashboard Checklist

Morning (Start of Shift):
  1. Check today's check-ins - prepare rooms
  2. Check today's check-outs - prepare bills
  3. Review pending payments - follow up
  4. Check room status - assign housekeeping
  5. Read notifications
Evening (End of Shift):
  1. Review today's revenue
  2. Confirm all check-ins processed
  3. Update room statuses
  4. Note any issues for next shift

Troubleshooting Dashboard Issues

Numbers Not Updating

  • Refresh page (F5)
  • Clear browser cache
  • Check internet connection
  • If offline, wait for sync

Missing Features

  • Check your staff role permissions
  • Some features limited by subscription plan
  • Contact manager if you need access

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